Website: www.am2026travelthailand.com
The website www.am2026travelthailand.com has established policies in accordance with legal requirements to ensure customer confidence in 3 areas as follows:
01 Security Policy
www.am2026travelthailand.com recognizes the importance of security for customers conducting transactions on our website. Therefore, the Association has established the following website security practices currently in operation:
- • The Association ensures that computer hardware, software operations, and outsourcing contracts comply with legal requirements.
- • The Association has clearly defined data access rights on the website system for Association staff.
- • The Association uses antivirus software and performs regular updates at least once per week.
- • The Association regularly performs virus scans on computer systems and data storage devices.
- • The Association regularly backs up important data and software.
- • The Association uses a Firewall system for network security.
- • The Association regularly updates security technology and authentication systems.
If you have any questions regarding the website's security, please contact the designated security officer at info@atta.or.th or call (662) 237-6046-8.
02 Privacy Policy
ATTA wishes to inform you of the Association's policies regarding the protection of personal information for customers or any person visiting our website, as follows:
- • Communications with customers through www.am2026travelthailand.com will be conducted via email, telephone, and social media only.
- • Telephone communications must use the number (662) 237-6046-8. (Any contact made via personal mobile numbers shall not be considered official communication with the Association.)
- • Email communications must use the address info@atta.or.th only. The Association will not acknowledge any transactions or agreements made through email addresses ending with other services such as @gmail.com or @hotmail.com.
- • LINE communications must use the account @attabooking.
- • For any contact made outside of channels 1–4 above, the Association reserves the right not to be held responsible for any damages resulting from fraudulent or unauthorized actions against customers without the Association's knowledge.
Website Visits
You may visit the ATTA website to search for the Association's products and services without providing any personal information.
If you wish to receive news and updates from the Association, you may register or subscribe as directed. You may unsubscribe at any time by sending an email to info@atta.or.th.
The Association continuously improves its website and may use tools and software to collect browsing behavior data from visitors for the purpose of improving website effectiveness. The data collected includes:
- Date and time of visit
- Web pages viewed
- Time spent on the website
- Type of search query
- Internet service provider
- Websites visited before and after visiting our website
ATTA may monitor the browsing behavior of registered members as part of the website's security process. The Association may use a "Cookie" system, which collects the following data:
- • IP Address
- • Browser type used
- • Web pages visited
- • Access time
- • Referring website
Collection and Retention of Personal Data
Personal data relating to customers of www.am2026travelthailand.com will be used solely for the Association's operational purposes and in accordance with the law, including:
- • Improving service efficiency
- • Enhancing products or services
- • Providing better special offers
Customer data will not be used, collected, or retained beyond its intended purpose.
If you choose to provide personal information through the registration process, such as:
- • Full name
- • Address
- • Email
- • Telephone or fax number
- • National ID number
The Association will keep such information strictly confidential in accordance with the Personal Data Protection Act.
Customer data will be collected and retained for the duration of the business relationship between the Association and the customer.
Additionally, when you send an email to the Association, the content, email address, and correspondence will be retained to respond to your inquiries, for follow-up purposes, and to verify that your concerns have been resolved.
Disclosure of Personal Data
www.am2026travelthailand.com will not transfer or sell your personal data to any third party for unauthorized use.
The Association will not disclose your personal data to any other organization, except in the following cases:
- • You have requested and authorized the Association's website to do so.
- • The transfer is necessary to complete a transaction initiated by you.
- • The disclosure is permitted or required by law.
For example, www.am2026travelthailand.com may be required to disclose customer information pursuant to a court order or warrant, or by other legally authorized authorities. In such cases, the Association will always notify you in advance.
www.am2026travelthailand.com may engage third-party service providers to develop and maintain its e-commerce system or to provide resources and services on behalf of the Association. Such third parties must:
- Agree to keep customer data of www.am2026travelthailand.com strictly confidential.
- Be bound by all applicable laws.
Whenever www.am2026travelthailand.com engages any organization to support its services, those organizations must comply with the Association's data confidentiality standards.
Security Process for Data Protection
www.am2026travelthailand.com will strictly maintain security standards to protect against damage or unauthorized access to your personal data.
Data Accuracy
www.am2026travelthailand.com has processes in place to ensure that:
- Your data is accurate
- Your data is current
- Your data is complete to business standards
The Association also has processes to correct inaccurate data upon your request. You may update incorrect information by logging in to your ATTA member account and editing your Profile.
Data Verification
www.am2026travelthailand.com has processes in place to verify data accuracy through:
- Technical programming controls
- Email verification
03 Complaint Resolution Policy
Complainant Confidentiality Measures
To protect the rights of complainants and information providers acting in good faith, www.am2026travelthailand.com will:
- • Conceal the name, address, or any information that could identify the complainant or information provider.
- • Keep the complainant's and information provider's data strictly confidential.
- • Restrict access to those responsible for investigating the complaint.
All personnel involved in handling complaints must:
- • Maintain the confidentiality of all complaint information and supporting evidence.
- • Not disclose information to any uninvolved party.
- •Disclose information only as required by law.
Complaint Handling Process
www.am2026travelthailand.com will immediately review all received complaints and proceed as follows:
- • Notify the relevant department to investigate the facts.
- • Take appropriate corrective action.
- • Monitor progress on a regular basis.
The relevant department will inform the complainant of the outcome within a reasonable timeframe at no charge.
Complaint Submission Channels
Complainants must provide the details of their complaint along with their name, address, and contact telephone number, and submit to:
- Email: info@atta.or.th
- Telephone: (662) 237-6046-8
- LINE: @attabooking
- Address: 33/42-43 Wall Street Tower, 10th Floor, Surawong Road, Suriyawong Subdistrict, Bang Rak District, Bangkok 10500
External Dispute Resolution
If the Association's internal dispute resolution process is unsatisfactory, customers may use external channels to resolve the dispute:
- Contact the Association of Thai Travel Agents (ATTA) directly at Tel. (662) 237-6046-8
